At Swimming Equipment Store, we stand behind the quality of our competitive and recreational swimming gear. We want you to be completely satisfied with your purchase of swimwear, goggles, training aids, and accessories. If you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition as when you received it
  • The item must include all original tags and labels
  • You must provide proof of purchase (order number or receipt)

Note: For hygiene reasons, the following items are non-returnable unless defective:

  • Swimwear (including competition swimwear, aquashorts, and briefs)
  • Swimming caps
  • Swimming goggles (unless unopened in original packaging)

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact us within 15 days of receiving your order at [email protected] with your return/exchange request (see template below)
  2. Our customer service team will respond within 24-48 hours with a Return Merchandise Authorization (RMA) number and instructions
  3. Package your item securely in its original packaging (if possible) and include your RMA number clearly marked on the outside of the package
  4. Ship your return to our address (provided with your RMA) using a trackable shipping method

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once your return is received and inspected (typically within 3-5 business days of arrival):

  • We will notify you of the approval or rejection of your refund
  • Approved refunds will be processed to your original payment method within 5-7 business days
  • Credit card/PayPal refunds may take 1-2 billing cycles to appear on your statement, depending on your financial institution

Exchanges

For exchanges (size, color, or style changes):

  • Follow the same process as returns, clearly indicating in your email that you’re requesting an exchange
  • We’ll ship your replacement item once we receive and process your return
  • Standard shipping rates apply for exchange shipments unless the exchange is due to our error

Defective or Damaged Items

If you receive a defective or damaged item (including competition swimwear with manufacturing flaws):

  • Contact us immediately at [email protected]
  • Include photos of the defect/damage and your order number
  • We’ll arrange for a replacement or refund and provide a prepaid return label if needed

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Swimming Equipment Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to return/exchange:
[Product Name]
[Size/Color if applicable]
[Quantity]

Reason for return/exchange: [Please specify]

Preferred resolution: [Refund/Exchange for (specify replacement item)]

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Contact Information]

Return Address

All returns should be sent to:

Swimming Equipment Store
Returns Department
507 Castlebrook Dr
Montgomery, US 36110

Pro Tip for Competitive Swimmers: When ordering competition swimwear or goggles, please double-check size charts and specifications before purchasing as these items often have special fit requirements and are typically non-returnable for hygiene reasons.

If you have any questions about our returns and exchanges policy, don’t hesitate to contact our customer service team at [email protected]. We’re here to help you focus on your performance in the water, not worry about your gear!