At Swimming Equipment Store, we’re committed to getting your swimming gear to you quickly and ensuring you’re completely satisfied with your purchase. Whether you’re a competitive swimmer needing high-performance equipment or a recreational swimmer looking for comfortable swimwear, we’ve got you covered.

Shipping Information

Order Processing Time: 1-2 business days

Shipping Options:

  • Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 business days after shipping
  • Free Shipping: Available on orders over $50 via EMS – Delivery within 15-25 business days after shipping

We ship worldwide, excluding some Asian countries and remote areas. You’ll receive a tracking number once your order ships so you can follow its journey to you.

Returns & Exchanges

We want you to be 100% satisfied with your swimming gear. If you’re not completely happy with your purchase, you may return most items within 15 days of delivery for a refund or exchange.

Important Note: For hygiene reasons, the following items cannot be returned unless defective:

  • All swimwear (competition swimwear, aquashorts, briefs, boy’s swimwear, girl’s swimwear)
  • Swimming caps
  • Swimming goggles (unless unopened in original packaging)

Return Eligibility

To qualify for a return or exchange:

  • Item must be unused and in original condition
  • Original packaging, tags, and labels must be included
  • Proof of purchase (order number or receipt) must be provided

How to Return an Item

Follow these simple steps:

  1. Contact us within 15 days of receiving your order at [email protected] with your return/exchange request (use the template below)
  2. Our team will respond within 24-48 hours with a Return Merchandise Authorization (RMA) number and instructions
  3. Package your item securely in its original packaging (if possible) with the RMA number clearly marked on the outside
  4. Ship your return to our address using a trackable shipping method:
    Swimming Equipment Store
    Returns Department
    507 Castlebrook Dr
    Montgomery, US 36110

Refund Processing

Once we receive and inspect your return (typically within 3-5 business days):

  • We’ll notify you of approval or rejection of your refund
  • Approved refunds will be processed to your original payment method within 5-7 business days
  • Credit card/PayPal refunds may take 1-2 billing cycles to appear on your statement

Exchanges

For size, color, or style exchanges:

  • Follow the same process as returns, clearly indicating you want an exchange
  • We’ll ship your replacement once we receive and process your return
  • Standard shipping rates apply unless the exchange is due to our error

Defective or Damaged Items

If you receive a defective item (including competition swimwear with manufacturing flaws):

  • Contact us immediately at [email protected]
  • Include photos of the defect/damage and your order number
  • We’ll arrange a replacement or refund and provide a prepaid return label if needed

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Swimming Equipment Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to return/exchange:
[Product Name]
[Size/Color if applicable]
[Quantity]

Reason for return/exchange:
[Please specify]

Preferred resolution:
[Refund/Exchange for (specify replacement item)]

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Contact Information]

Pro Tip for Competitive Swimmers: When ordering competition swimwear or goggles, please double-check size charts before purchasing as these items often have special fit requirements and are typically non-returnable for hygiene reasons.

If you have any questions about our shipping or returns policy, don’t hesitate to contact our customer service team at [email protected]. We’re here to help you focus on your performance in the water!